KR Castles | FAQ's.


Q: How do I book?

To book with KR Bouncy Castles, simply call us on 087 6139733, fill out our quick enquiry box and I will ring you back or book on our website. Alternatively you can text us your booking or e-mail kevin@krcastles.ie. Make sure you give us your full name, contact number, delivery address, date required, any special requirements and which inflatable you want to book.

Q: How much notice do I need to give you for a booking?

You may book online at your convenience. We would require 24 hour notice for the next day online. . Please be aware, during peak season we are very busy so as much notice as possible is helpful and this will help to avoid any disappointment of the equipment already being booked.

Q: How much does it cost?

All prices are available on our website.

Q: What do the prices include?

The price includes free delivery within the North Kerry area, installation of the inflatable by our professional team and collection of the inflatable later that day/night . KR Bouncy Castles also provide our customers with extension cables free of charge.

Q: What sort of surface do you need for the inflatable?

Inflatables situated outdoors need to be setup on a flat surface preferably a grassy area where the unit can be staked down. The area must be clear of sharp objects such as rocks etc, not muddy or covered in dog's mess. We reserve the right to cancel the booking and not install our equipment on unsuitable ground. Slides and obstacle courses must be placed on grass only unless the special occasion is being held indoors.

Q: Can the bouncy castles go indoors?

Yes the bouncy castles can go indoors but you must check the height of the ceiling and the area before booking.

Q: How long do I get the equipment for?

Most parties/events are in the afternoon and so we will deliver and set up your castle generally between 9 am to 12 noon (Or earlier if required), we will then come and take the castle away after your party. Pick up time can be arranged later or the following day for an additional fee, but needs to be arranged when you book. We will always try to facilitate our customer with delivery and collection times. If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.

Q: Is it safe?

The safety of our customers is always our prime concern as well as making sure everyone has as much fun as possible. All of our operators have been fully trained to ensure your attraction is professionally run, but also to provide real entertainment and value for money at the same time.

Q. Do I have to pay a deposit?

No deposit is required, but if customers feel more satisfied to have a deposit in place, we will be more than happy to oblige.

Q: How do I pay?

Most people choose to pay cash or cheque on delivery. But have the option of paying online also.

Q: What if I need to cancel?

You can cancel at anytime up until the van leaves our premises to deliver your castle.

Q: What happens if it rains?

If we have concerns for the weather we will call either the morning of the hire or the evening before to see if you still want the inflatable. If you decide on delivery and you do not want the inflatable, we will have to charge to cover our travelling cost. We cannot accept any responsibility for weather conditions once we have delivered and set up and no refunds will be given.

Q: How long does it take to set up/inflate/deflate/pack up the inflatable?

The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up by our efficient team. However this is only an estimate, times may vary depending on which castle you hire as larger units and multiple hires take longer.

Q: How much space is needed?

We need a 3ft wide clear access to deliver most castles. The space needed for each size castle is different. .Please call us if you are unsure about having enough space for your choice of castle.

Q: Is there anything I need to do before the inflatable arrives?

Before your inflatable arrives you need to make sure that the area in which your inflatable is going is clean and clear from any sharp objects. Also please move all furniture (garden furniture, swings, play sets) so as not to cause obstruction.

Q: Are your units clean?

Yes. All our bouncy castles and inflatables are clean. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.

Q: When I hire the castle is there anything I need to provide?

We supply all the hardware you will need for the castle, you will need to provide a mains 13amp socket power supply. (a standard electric socket)

Q: What days are you open?

Our Booking Lines 087 6139733 & Online Booking Service is open all year round, 7 days a week. We hire out units 7 days a week.

Q: How much electricity do the air fans consume?

Not very much, usually around two Euros electric per day. It is important to remember that the inflation fan is kept running all day.

Q: Are you insured?

Yes. We are fully insured for public liability cover and copies of the insurance certificate can be supplied on request.